Automate the work behind every ecommerce order
We automate order admin, returns, stock updates and customer service, then manage the technology your ecommerce operation relies on every day.
Every order creates work beyond the checkout. Teams export Shopify or WooCommerce orders, correct addresses, chase failed payments, send fulfilment files to a 3PL and answer delivery-status messages. Returns bring another queue: checking eligibility, matching parcels to orders, approving refunds and updating stock across the store and marketplaces.
Campaign and merchandising work is just as repetitive. Product data gets copied between supplier sheets, the catalogue, Google Merchant Center and marketplace listings. Klaviyo segments need updating as buying behaviour changes. Finance teams reconcile Stripe, PayPal and marketplace payouts against orders, fees, refunds and chargebacks. Wanzo builds and supports automations around these processes on a monthly retainer. Your team keeps control of exceptions and approvals, while routine data moves without another spreadsheet hand-off. We can also manage the IT, cloud security and internet connection underneath the operation.
Where the time goes
Order exception queues
Staff move between Shopify or WooCommerce, payment dashboards and 3PL portals to fix address errors, release held orders, handle split shipments and chase orders that haven't progressed.
Returns and refund admin
Returns arrive through email, support tickets and portal forms. Someone still checks the policy, finds the original order, confirms receipt, approves the refund and updates available stock.
Repeated support searches
Support teams repeatedly answer delivery-status, return-policy and product-availability questions by searching the store, courier tracking pages and warehouse updates before replying through Gorgias or Zendesk.
Payout reconciliation
Finance teams match Stripe, PayPal and marketplace payouts against individual orders, fees, refunds and chargebacks. Differences are investigated manually before the figures can reach the accounts.
What we’d build
Order exception handling
We'll connect your storefront, payment provider and fulfilment workflow so defined exceptions are flagged, enriched with the relevant order data and routed to the right person for approval.
Returns processing workflow
We'll build a returns workflow that checks requests against your rules, links each parcel to its order, prepares refund approval and updates stock when the return is accepted.
AI customer service agent
An AI agent can retrieve approved order, delivery and product information, answer routine tickets in Gorgias or Zendesk, and send uncertain or sensitive cases to a person.
Payout and stock reporting
Automated reconciliation can combine orders, processor payouts, marketplace fees, refunds and chargebacks into a review queue. Stock alerts can also compare storefront availability with warehouse or 3PL records.
Keep the operation running
Ecommerce operations depend on secure access to storefronts, payment platforms, support tools and warehouse systems. A slow office connection or compromised Microsoft 365 account can stop fulfilment and expose customer data. Wanzo manages cloud, cybersecurity, devices and business connectivity alongside the automation, with 24/7 monitoring and a four-hour response commitment. There's one monthly relationship for the workflows and the infrastructure they use.
Questions people ask
How can AI automate my ecommerce business?
Start with work that follows clear rules and uses information your team can already access. For an ecommerce brand, that could mean sorting order exceptions, checking return requests, preparing refund approvals, enriching support tickets or reconciling payouts. Wanzo maps the current process, identifies where human approval must remain and builds the workflow around your existing systems. The service continues on a monthly retainer, so the automation can be supported and improved after launch.
Can AI connect Shopify to our 3PL?
Yes, when the platforms expose suitable APIs or supported integration routes. Wanzo can connect order data from Shopify or WooCommerce with a 3PL workflow, then check required fields, flag exceptions and pass approved fulfilment information onwards. We scope access, data ownership and failure handling before build. If a system can't support a reliable connection, we'll identify that during discovery rather than design a fragile process around it.
How can AI reduce ecommerce customer service workload?
An AI helpdesk can retrieve approved information from your store, courier tracking and product records to handle routine questions about order status, returns and availability. It can classify incoming tickets, add relevant order context and direct cases that need judgement to a person. Wanzo defines what the agent may answer, where approval is required and how escalation works. This reduces repetitive searching without giving the system unrestricted control over customer conversations.
How much does ecommerce automation cost?
Wanzo's AI Starter plan begins at £495 a month. AI + Managed IT starts at £1,250 a month and is the most popular option for brands that also want the underlying technology managed. AI Transformation begins at £2,950 a month for broader operational change. The right tier depends on process complexity, system access, exception volume and the level of ongoing support required. Pricing is monthly, so the service includes continued support after the first workflow goes live.
Ready to talk?
Book a free, no-obligation discovery call. We'll learn about your business and show you exactly how Wanzo can help — with a bespoke proposal within 48 hours.
No commitment. No sales pressure. Just honest advice.