Managed IT behind
your whole operation
We manage the technology your employees and AI workflows depend on, from everyday support to cloud, security and long-term planning.
- →24/7 Helpdesk Support
- →Proactive System Monitoring
- →Microsoft 365 Management
- →Azure and Cloud
- →Cybersecurity Management
A stronger base for
daily work
Technology problems slow people down and make automation harder to trust. We manage your day-to-day IT, support employees and monitor the systems behind your operation. That includes Microsoft 365, Azure, cloud services and cybersecurity, with a helpdesk available around the clock and a four-hour response commitment.
Your service runs on a monthly retainer, so support doesn't stop once the initial work is complete. We maintain the underlying technology as your needs change and give you a practical roadmap for what comes next. When Wanzo also delivers your AI and automation, there's one accountable team for the service and the infrastructure it relies on.
What's included
24/7 Helpdesk Support
Your employees get practical support whenever IT gets in the way. Our helpdesk handles everyday issues and access requests, with deeper technical problems escalated when needed and a four-hour response commitment.
- •Around-the-clock helpdesk access
- •Everyday user support
- •Four-hour response commitment
Proactive System Monitoring
We monitor your systems around the clock and act on warning signs before they spread across the business. Predictive monitoring helps identify developing problems that need attention.
- •24/7 system monitoring
- •Early warning detection
- •Escalation when needed
Microsoft 365 Management
We manage Microsoft 365 across user accounts and devices. Your team gets ongoing administration, security controls and support as the business changes, without adding another supplier.
- •User account administration
- •Device and access management
- •Microsoft 365 support
Azure and Cloud
We manage Azure and cloud services as an ongoing operational responsibility. That covers cloud environments and access controls, with capacity reviewed as requirements change across the business.
- •Azure environment management
- •Cloud access controls
- •Ongoing cloud support
Cybersecurity Management
Cybersecurity forms part of the managed service instead of being left for an annual review. Protective controls receive ongoing attention, with threats monitored and practical improvements planned across your technology.
- •Security control management
- •Ongoing threat monitoring
- •Practical improvement planning
Strategic IT Roadmap
Your roadmap connects technology decisions to operational priorities and future AI work. It sets an order for improvements, giving budgets and internal teams a clear direction.
- •Prioritised improvement plan
- •AI readiness planning
- •Clear budget direction
IT managed around your operation
Built Around Operations
IT decisions start with the work your employees and automated processes need to complete. That keeps support focused on business impact instead of technical activity for its own sake.
One Accountable Service
AI, managed IT and connectivity can sit under one monthly relationship. If one service affects another, you won't be left coordinating several suppliers to find the cause.
UK-Wide Technical Delivery
We're based in London and deliver services across the UK. Our work is supported by Bloodstone and established technology partners including Microsoft, Cisco, Fortinet, Azure, AWS, Datto and Openreach.
Questions people ask
What do managed IT services include?
Managed IT services cover the day-to-day support, monitoring and management of your business technology. Wanzo provides a 24/7 helpdesk, proactive monitoring, Microsoft 365 administration, Azure and cloud management, cybersecurity and strategic IT planning. We support employees when problems occur and maintain the systems behind their work. The exact service depends on your users, current setup and operational priorities, then runs as an ongoing monthly relationship.
How much do managed IT services cost in London?
Wanzo's AI + Managed IT plan starts at £1,250 a month. The final monthly cost depends on the support required across your employee base and current technology. We define the scope before service begins, so you know what the retainer covers. For businesses seeking automation without managed IT, AI Starter begins at £495 a month; broader AI Transformation work starts at £2,950 a month.
Do you provide 24/7 IT support?
Yes, Wanzo provides a 24/7 helpdesk and monitors your systems around the clock. Employees can raise everyday IT issues, while our monitoring looks for warning signs before they become wider problems. A four-hour response commitment applies when an issue needs technical attention. The service runs on a monthly retainer, so support continues after onboarding and changes with your operating needs.
Can an IT provider manage Microsoft 365 and Azure?
Yes. We manage Microsoft 365 and Azure as part of an ongoing IT service. This includes administration for user accounts and devices, access controls, cloud environment management and support when employees run into problems. We also review how the setup supports planned AI and automation work. If your current environment needs improvement, we'll set out the work in a practical roadmap rather than treating it as an open-ended project.
Why combine AI automation with managed IT?
Combining AI and managed IT gives one team responsibility for the automation and the systems beneath it. AI workflows depend on user access, cloud services, cybersecurity and reliable support. When Wanzo manages those dependencies, we can address infrastructure issues alongside the automation itself. You won't need to coordinate separate providers when a technical problem crosses service boundaries, and the work continues through one monthly relationship.
Put dependable IT underneath your plans
Tell us what's slowing your team down, and we'll set out the right level of ongoing support.
No commitment. No sales pressure. Just honest advice.