AI IT helpdesk.
Human support when needed.
Give employees immediate help with common IT issues, while Wanzo's specialists take over problems that need human judgement and expert attention.
- →Immediate first-line support
- →Clear human escalation
- →Routine request coverage
- →Connected managed IT
- →Cybersecurity alongside support
First-line support that keeps moving
Routine IT questions interrupt work and fill support queues. Wanzo's AI helpdesk gives employees immediate answers to common issues, using defined processes inside your managed IT service. It handles routine requests and identifies cases that need a person, so users aren't left trying to solve a problem alone.
When the helpdesk can't complete a request safely, it escalates the issue to Wanzo's human team with the relevant details. Our specialists take over within the same service relationship. Monitoring and ongoing support sit behind the system, helping the helpdesk stay useful as your technology and working practices change.
What's included
Immediate first-line support
Employees get immediate guidance for common IT problems, reducing time lost to routine requests. The helpdesk follows defined support processes and hands over issues it can't resolve safely.
- •Password and access guidance
- •Common software questions
- •Immediate routine answers
Clear human escalation
Cases that need investigation move to Wanzo's human team with the request details already captured. Employees don't have to start again or work out who should own the issue.
- •Defined escalation routes
- •Relevant details included
- •Human specialist ownership
Routine request coverage
An AI helpdesk supports repeat questions and defined tasks throughout the working day. It gives your internal team more room for issues that require technical investigation or business context.
- •Routine request handling
- •Employee question support
- •Consistent process guidance
Connected managed IT
The helpdesk forms part of a managed service covering Microsoft 365, Azure and everyday IT. Wanzo supports the systems behind each request, rather than adding another disconnected support tool.
- •Microsoft 365 support
- •Azure service management
- •Everyday IT coverage
Cybersecurity alongside support
AI support sits alongside Wanzo's cybersecurity service. Requests that involve sensitive access or wider risk can move to human specialists for review before action is taken.
- •Controlled request handling
- •Human risk review
- •Cybersecurity service coverage
Improvement after launch
Your helpdesk runs through a monthly service, so support continues after launch. Wanzo reviews defined workflows, updates routine guidance and extends coverage as operational needs change.
- •Monthly service model
- •Ongoing workflow updates
- •Broader support coverage
Why combine AI with managed IT
One service relationship
The AI helpdesk and Wanzo's managed IT team operate within one monthly service. Responsibility stays with the provider that supports the technology behind each request.
Support beyond automation
Automation handles defined first-line work. Wanzo's specialists step in when an issue needs investigation, approval or human judgement, keeping complex cases within a managed support process.
Built on dependable IT
The helpdesk sits within Wanzo's managed IT and cybersecurity service, backed by 24/7 monitoring. We can also provide the connectivity and network infrastructure it depends on.
Questions people ask
What is an AI IT helpdesk?
An AI IT helpdesk provides immediate first-line support for common technology questions and defined requests. It gives employees guidance, handles routine steps and identifies when human support is needed. At Wanzo, the helpdesk connects directly with our managed IT service. Cases it can't resolve safely move to our specialists with the relevant details, so the issue remains inside one support process.
Can an AI helpdesk replace our IT support team?
No. An AI helpdesk handles common questions and defined first-line tasks, while people take over work that needs investigation, context or judgement. Wanzo's service reduces repetitive support work and shortens the wait for routine help. Your employees still reach human specialists when an issue falls outside the helpdesk's approved process or needs a business decision before any action continues.
Is an AI helpdesk secure?
It can be secure when tasks, access and human oversight are clearly defined. Wanzo manages cybersecurity alongside the helpdesk, supported by technology from Microsoft, Azure and Fortinet. Requests involving sensitive access or wider risk can move to a specialist for further review. We agree which tasks the helpdesk should handle and keep issues outside that scope with the human team for review and action.
Will an AI helpdesk work with our existing IT systems?
Yes. Wanzo starts with the support work and technology already used across your business, then defines the requests suitable for the AI helpdesk. Because we also provide managed IT, Microsoft 365 and Azure services, we can address gaps in the underlying setup. If your current infrastructure needs broader work, the monthly plan can include managed IT, cloud, cybersecurity or connectivity support.
How much does an AI IT helpdesk cost?
Wanzo's monthly AI plans start at £495. AI + Managed IT starts at £1,250 a month and suits businesses that want the helpdesk connected to ongoing human support and infrastructure management. AI Transformation starts at £2,950 a month for broader operational change. The right plan depends on the support scope, systems involved and defined requests you want the helpdesk to handle.
Give routine IT issues an immediate route
Tell us where support time goes today, and we'll identify the first requests your AI helpdesk should handle.
No commitment. No sales pressure. Just honest advice.