AI automation for busy hospitality groups
We automate the booking, finance, guest and operational admin that restaurant and hotel teams still repeat across sites every day.
Hospitality groups run on repeated admin spread across bookings, EPOS, property management systems, supplier inboxes and spreadsheets. Teams re-enter reservation details, reconcile card settlements, chase invoices, compare rota hours with clock-in and payroll records, answer the same guest questions and compile figures for each site. Managers lose time moving data between systems before they can see what needs attention.
We automate the hand-offs that slow restaurants and hotels down. That can mean extracting supplier invoice data for approval, routing booking requests, drafting responses to guest enquiries, flagging maintenance issues or producing daily trading summaries from agreed sources. We define each task, connect it to the systems already in use and keep a person involved where judgement matters. It’s delivered as a monthly service, so the automation is monitored and improved as menus, properties, suppliers and operating processes change.
Where the time goes
Supplier invoice handling
Finance teams download invoices from shared inboxes and supplier portals, key totals and VAT into accounting software, match deliveries, chase approvals and resolve discrepancies across several restaurants or hotels.
Booking administration
Restaurant reservations, group dining requests, room bookings and event enquiries arrive through booking engines, OTAs, email and forms. Staff copy details between systems, check availability and repeat the same follow-up questions.
Daily trading reconciliation
Site managers compare EPOS sales, card settlements, refunds, discounts and booking data before sending daily or weekly reports to head office. Missing figures often trigger another round of emails and spreadsheet checks.
Guest inbox management
Teams repeatedly answer questions about check-in, allergens, menus, parking, cancellations and group bookings. Messages arrive across email, website forms, booking platforms and review channels, making ownership and response times difficult to track.
What we’d build
Automated invoice processing
We build document workflows that read supplier invoices, capture agreed fields, check them against delivery or purchase records, route exceptions for review and pass approved data into the finance process.
Booking enquiry routing
An AI agent classifies restaurant, room, private dining and event enquiries, checks the relevant information, drafts a response and routes requests to the right property or team for approval.
Group trading reports
We connect agreed data from EPOS, booking and payment systems to prepare consistent site summaries, flag gaps or unusual movements and deliver a group view without manual spreadsheet consolidation.
Guest enquiry helpdesk
We create an AI helpdesk using approved property information to answer routine guest questions, collect missing details and hand complaints, accessibility requests or sensitive issues to a named employee.
Automation depends on every site staying connected
Restaurants and hotels rely on EPOS, property management systems, booking platforms, Microsoft 365, guest Wi-Fi and cloud telephony throughout the working day. A weak connection or unmanaged device can interrupt service and stop automated workflows. Wanzo can manage the underlying IT, cybersecurity and internet service, with 24/7 monitoring, a four-hour response commitment and leased-line bandwidth up to 10Gbps.
Questions people ask
How can AI automate restaurant admin?
AI can handle defined, repeatable work such as reading supplier invoices, sorting booking and event enquiries, drafting answers from approved venue information and compiling daily trading summaries. Wanzo maps the current process, identifies where staff judgement is still required, then builds the workflow around your existing systems. The service stays under monthly support after launch, so changes to menus, suppliers, sites and approval routes can be reflected without treating every adjustment as a new project.
What can AI automate in a hotel?
Hotels can automate routine guest questions, booking enquiry triage, pre-arrival information, invoice capture, maintenance issue routing and recurring reports from property and payment systems. The right scope depends on the data available and the controls your team needs. Wanzo sets boundaries for each task and routes exceptions to employees. If the current IT or connectivity creates a weak point, we can manage that under the same monthly relationship.
How much does hospitality AI automation cost?
Wanzo’s AI Starter plan begins at £495 a month for a focused automation requirement. AI + Managed IT starts at £1,250 a month and is the most popular option for businesses that want the workflow and its underlying technology managed together. AI Transformation starts at £2,950 a month for broader operational change. The appropriate plan depends on the number of processes, sites, integrations and support requirements, rather than a generic price per employee.
Can AI connect with our EPOS and booking systems?
Often, but the answer depends on the systems, permissions and integration methods available. Wanzo first reviews how data enters and leaves your EPOS, property management system, booking engine, payment platform or accounting software. We then define a controlled workflow using supported connections or agreed file-based hand-offs. We won’t claim an integration is possible before checking it. Where a direct connection isn’t suitable, we’ll explain the constraint and propose a practical route.
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