AI agents that handle
real business work
Wanzo builds AI agents for defined business processes, with human oversight where judgement, authority or risk means automation shouldn't act alone.
- →Shared inbox management
- →Supplier follow-up
- →Service queue triage
- →Recurring report preparation
- →Document-led actions
Software that moves work forward
AI agents do more than answer a prompt. They follow a defined process across several steps, using the systems and information they are allowed to access. That could mean sorting a shared inbox, requesting an overdue supplier update or preparing a scheduled report for review.
We design each agent around a specific job, its limits and the points where a person takes over. Some actions can run automatically. Others need approval because they affect money, customers, employees or sensitive data. Your monthly retainer covers ongoing monitoring and improvement, so the agent can change as the underlying process changes.
What's included
Shared inbox management
An agent can read incoming messages, classify requests and prepare approved responses. It sends uncertain, sensitive or high-impact cases to an employee before anything happens.
- •Incoming message classification
- •Approved response drafting
- •Exception routing to people
Supplier follow-up
Agents can track agreed dates, send routine reminders and collect updates in one place. Payment changes, disputes and relationship-sensitive messages stay with an authorised employee.
- •Scheduled supplier reminders
- •Reply and status tracking
- •Human approval for disputes
Service queue triage
An agent reviews new items, applies your routing rules and sets priorities from the information available. Ambiguous requests go to a person rather than being forced through.
- •Rule-based request routing
- •Priority and ownership updates
- •Ambiguous case escalation
Recurring report preparation
Agents can gather authorised data, check required fields and assemble recurring reports in a consistent format. An employee reviews conclusions or decisions that depend on judgement.
- •Authorised data collection
- •Recurring report assembly
- •Missing information checks
Document-led actions
An agent can extract information from business files and move it into the next approved step. Low-quality scans, missing fields and unusual documents are flagged for review.
- •Key field extraction
- •Approved workflow updates
- •Review flags for exceptions
Ongoing agent management
We monitor the agent after launch, review failures and adjust its instructions as your process changes. Monthly support means it won't be left as an unsupported experiment.
- •Performance and failure reviews
- •Instruction and workflow updates
- •Monthly technical support
Control stays with your business
Built around the process
We map the job before choosing the technology. The agent gets defined inputs, actions and stopping points, so it operates within the process you approve.
People keep control
Human review sits where judgement, authority or risk requires it. The agent doesn't improvise beyond its remit, and employees can take over when a case falls outside the rules.
One supported service
Wanzo builds the automation and manages the IT, cloud, cybersecurity and connectivity beneath it. One monthly relationship covers the agent and the technology it relies on.
Questions people ask
What are AI agents for business?
AI agents for business are software systems that complete defined, multi-step tasks with limited supervision. They can read an incoming request, check relevant information, take an approved action and record the outcome. Unlike a chatbot that usually answers one question, an agent moves work through a process. Its access and authority should be limited to the job. Cases involving uncertainty, judgement or higher risk can be sent to an employee.
What business tasks can an AI agent handle?
An AI agent can handle repetitive work that follows a clear process and uses accessible information. Suitable examples include sorting a shared inbox, following up with suppliers, triaging a service queue and preparing recurring reports. It may also extract information from documents and update approved systems. A poor fit is work where every case needs fresh judgement or personal accountability. We assess the process before defining what the agent should do.
Can AI agents make mistakes?
Yes. AI agents can misunderstand information, use incomplete data or take the wrong route if their instructions and controls are weak. That's why we define permissions, test the workflow and set escalation points before broader use. Higher-impact actions can require employee approval. We also review failures after launch and adjust the agent through the monthly service. An agent should reduce routine work without being given authority it doesn't need.
Are AI agents safe for business data?
AI agents can be used responsibly with controlled access, clear permissions and appropriate cybersecurity. No agent should receive unrestricted access by default. We determine which systems and data it needs for the job, then limit actions around that scope. Sensitive or higher-risk steps can remain subject to human approval. Wanzo also manages Microsoft 365, Azure and cybersecurity, so the agent's operating environment can be supported alongside the automation.
How much does an AI agent cost for a business?
AI Starter begins at £495 a month. The right plan depends on the process, the systems involved and the level of ongoing support required. AI + Managed IT starts at £1,250 a month for businesses that want automation and everyday technology managed together. AI Transformation starts at £2,950 a month for broader operational change. We'll confirm the suitable monthly plan after reviewing the work you want the agent to handle.
Put an agent to work
Tell us which process takes too much time, and we'll assess where an agent could take over safely.
No commitment. No sales pressure. Just honest advice.