Managed IT that keeps
your teams working
We manage everyday support across your users and devices, giving your business dependable IT without the cost of building an internal department.
- →24/7 IT helpdesk
- →Remote system monitoring
- →Managed patching
- →On-site technical support
- →IT asset management
An IT department without the overhead
Most growing businesses reach a point where ad hoc IT support stops working. Problems take too long to resolve. Updates get missed because nobody has a complete view of the technology in use. Wanzo acts as your outsourced IT department, with a 24/7 helpdesk and remote monitoring across your systems.
We handle day-to-day requests and patch devices while keeping your technology records current. When remote support isn't enough, on-site help is available. You'll also get practical planning that connects technology decisions to your business priorities. The service runs on a monthly retainer, giving you ongoing support and clearer costs without adding a full internal IT team.
What's included
24/7 IT helpdesk
Your employees get a clear route to technical support at any hour. We resolve routine issues remotely and coordinate the work needed when a problem requires deeper attention.
- •24/7 user support
- •Remote issue resolution
- •Clear escalation routes
Remote system monitoring
Remote monitoring and management gives us a current view of device health and performance. Alerts are investigated promptly, helping us act before a small issue spreads into wider disruption.
- •Continuous device oversight
- •Health and performance alerts
- •Early issue investigation
Managed patching
We manage operating system and software updates across supported devices. We schedule each update and track completion, reducing the risk that known weaknesses don't get patched consistently.
- •Scheduled system updates
- •Patch completion records
- •Reduced security exposure
On-site technical support
Some work needs a person in the room. Our engineers provide planned on-site support for installations and complex issues that can't be handled effectively through remote access.
- •Planned engineer visits
- •On-site installation assistance
- •Complex issue support
IT asset management
We maintain clear records of the devices your business owns and supports. That visibility supports warranty checks and better replacement decisions when equipment reaches the end of its useful life.
- •Current device register
- •Warranty status tracking
- •Replacement planning support
Strategic IT planning
Technology planning shouldn't begin when something fails. We review your current setup, discuss upcoming business needs and build a practical roadmap that sets priorities for upgrades and future investment.
- •Regular service reviews
- •Prioritised technology roadmap
- •Budget and upgrade planning
Why outsource IT to Wanzo?
One accountable provider
The same provider supports your everyday technology and the AI automation running on it. This reduces hand-offs and gives you clear responsibility when a workflow or core system needs attention.
Predictable monthly service
Managed IT is delivered through an ongoing monthly relationship rather than disconnected fixes. You know what's covered, and we keep learning how your team works as needs change.
London base, UK coverage
Our team is based in London and delivers support across the UK. Remote coverage handles everyday requests, with on-site expertise available when the work needs a physical presence.
Questions people ask
What does managed IT support include?
Managed IT support gives your business an outsourced team that handles everyday technology and ongoing maintenance. Wanzo provides a 24/7 helpdesk, remote monitoring, patch management, on-site support, asset management and strategic planning. We take responsibility for supported users, devices and systems through a monthly service. This gives employees a clear place to get help and gives your leadership team better oversight of technology decisions.
How much does managed IT support cost?
Managed IT pricing depends on the number of users and devices covered, plus the amount of on-site work required. Wanzo reviews your current setup and support needs before confirming a monthly fee. For businesses that also want automation, our AI + Managed IT plan starts from £1,250 a month. The monthly model keeps routine support under one agreement and includes the monitoring and planning needed over time.
Is managed IT support available 24/7?
Yes. Wanzo provides a 24/7 helpdesk and monitors supported systems around the clock. Employees can raise technical issues whenever they occur, while remote monitoring gives us visibility of device health and emerging problems. Our response commitment is four hours. The time needed to resolve an issue will depend on its cause and complexity, and we keep responsibility for coordinating the work until the next action is clear.
Can managed IT replace an internal IT team?
Managed IT can replace an internal IT department for many small and medium-sized businesses. Wanzo handles day-to-day support and the ongoing management behind it, while your leadership team keeps control of business priorities. If you already employ IT staff, we can work alongside them and take ownership of agreed areas. The right model depends on your existing skills, workload and the systems your organisation uses.
Do you provide managed IT support outside London?
Yes. Wanzo is headquartered at 33 Cavendish Square in London and delivers managed IT support across the UK. Most requests can be handled remotely through the helpdesk and monitoring service. On-site support is available when an installation or technical issue needs a physical presence. We agree the coverage your business needs as part of the monthly service, so employees know how to get help wherever they work.
Put dependable IT behind your business
Tell us what's getting in the way, and we'll show you how a managed service can take ownership.
No commitment. No sales pressure. Just honest advice.