AI that handles
bookings, rotas and reports
We automate bookings, rotas, supplier admin and reporting for restaurants, hotels and bars, then we'll manage the IT, guest WiFi and EPOS connectivity those venues depend on.
- →Booking workflow automation
- →Rota and timesheet admin
- →Supplier admin processing
- →Reporting and staff helpdesk
- →Multi-site venue networks
The admin behind
every service
Restaurant, hotel and bar teams still spend hours on bookings, rotas, supplier paperwork and reports. That work sits away from guests, but it doesn't wait. We automate those processes, process the documents behind them and build agents for defined jobs such as rota checks and booking follow-ups. An AI helpdesk can answer routine staff questions and pass anything that needs a person.
The same monthly service covers the technology every site depends on. We manage IT, Microsoft 365, Azure and cybersecurity, and provide guest WiFi, EPOS connectivity, leased lines and SD-WAN. Predictive monitoring flags technology issues before they hit service, with coverage 24/7 and a four-hour response commitment. AI Starter begins at £495 a month, with AI + Managed IT from £1,250.
What's included
Booking workflow automation
We automate the booking work that currently sits with managers and hosts. Agents handle defined tasks such as routing enquiries, checking details and preparing follow-ups inside the process you already use.
- •Enquiry routing and follow-up
- •Defined booking agent tasks
- •Fits your current process
Rota and timesheet admin
Rota planning, hours checks and timesheet queries take managers away from service. We automate the repetitive steps so rotas, clock-in records and basic queries move without someone re-entering the same figures.
- •Rota and hours checks
- •Timesheet query handling
- •Less manual re-entry
Supplier admin processing
Supplier emails, delivery notes and approval chases still fill the office. Document processing captures the details you need, routes exceptions for review and moves approved information into the finance process you already run.
- •Supplier document capture
- •Exception review routing
- •Finance process hand-off
Reporting and staff helpdesk
End-of-day figures and the same staff questions still land on a few people. We compile agreed reports from your systems and run an AI helpdesk that answers routine queries, then directs anything that needs a manager.
- •Agreed daily reports
- •Routine staff questions
- •Passed to a manager
Multi-site venue networks
Tills, booking screens and guest WiFi all peak at once, often across more than one site. We provide leased lines, SD-WAN and the network they run on, with a 99.9% uptime SLA and bandwidth up to 10Gbps.
- •Separated guest WiFi
- •Dedicated EPOS connectivity
- •Leased lines and SD-WAN
IT across every site
We manage Microsoft 365, Azure and cybersecurity for restaurants, hotels and bars. Predictive monitoring flags issues before they hit a busy service, with 24/7 coverage and a four-hour response commitment.
- •Microsoft 365 and Azure
- •Managed cybersecurity for venues
- •24/7 predictive monitoring
Support that matches service hours
Attention during service hours
A till fault during service still matters. Venues are watched around the clock, and we'll be on the fault within four hours, not the next morning. You won't wait until the next office morning for the technology behind service to be picked up.
Every site, one retainer
Groups shouldn't juggle a different IT firm at each venue. Your monthly plan can cover AI, managed IT and connectivity across restaurants, hotels and bars, with London-based delivery across the UK.
AI with managed infrastructure
Workflow automation only helps if tills, WiFi and cloud tools stay available. Wanzo delivers the AI through a partnership with Bloodstone, and we run the IT and connectivity it depends on under the same monthly relationship.
Questions people ask
How much does IT support for restaurants cost in the UK?
IT support for restaurants in the UK starts at £495 a month with Wanzo's AI Starter plan. AI + Managed IT starts at £1,250 a month and is the most popular option when you want automation plus the everyday technology behind the venue. AI Transformation starts at £2,950 a month for broader operational change across sites. The right plan depends on the workflows you want automated, the number of venues, and if guest WiFi, EPOS connectivity and cybersecurity sit in the same monthly service.
What IT support do restaurants need?
IT support for restaurants covers the systems staff use during service and the admin that sits behind it. Wanzo automates bookings, rotas, supplier paperwork and reporting, then manages Microsoft 365, Azure, cybersecurity, guest WiFi, EPOS connectivity and the wider network. Monitoring runs 24/7, with a four-hour response commitment. You don't need a separate firm for the AI work and another for the tills and WiFi. The service sits on a monthly retainer, starting from £495.
Should guest WiFi be separate from the EPOS network?
Yes. Guest WiFi should sit apart from your EPOS, booking and staff systems. A busy guest network can slow tills and expose business systems if it isn't separated. Wanzo designs the network so guest access, payment devices and operational systems stay on separate paths. We provide leased lines, SD-WAN and the infrastructure around them, with a 99.9% uptime SLA and bandwidth up to 10Gbps. Monitoring runs 24/7, so performance issues can be picked up before they disrupt service.
Will AI replace staff in restaurants and hotels?
No. The work we automate is the repetitive admin that already pulls managers and hosts off the floor. That includes booking follow-ups, rota checks, supplier paperwork, routine staff questions and reporting. Employees stay responsible for service, judgement and anything that needs a person. AI agents handle defined tasks inside processes you already run, and an AI helpdesk passes issues that need human attention. The aim is fewer hours spent on manual processing, not a smaller team on the floor.
Can one company support IT across multiple restaurant sites?
Yes. Wanzo provides IT support across multiple restaurant, hotel and bar sites, with UK-wide delivery from our London HQ. A monthly plan can include AI automation, managed IT, cybersecurity and connectivity for every venue, rather than a separate arrangement at each location. We provide leased lines, SD-WAN, business VoIP and network infrastructure, with a 99.9% uptime SLA. Monitoring runs 24/7, with a four-hour response commitment. AI + Managed IT starts at £1,250 a month when you want the automation and the underlying technology managed together.
Take admin off the floor
Tell us how bookings, rotas and supplier admin currently run, and we'll show you what a monthly plan would cover.
No commitment. No sales pressure. Just honest advice.